Terms of Service

These Terms of Service ("Terms") apply to all services provided by YINQ CREATIVE PTE. LTD. (UEN 202628994G) ("Yinq Creative", "we", "us" or "our"). By engaging our services or using www.yinq-creative.com, you agree to these Terms. Where a signed quotation or agreement says something different, that document takes priority.

1. Our services

We provide website design, e-commerce setup, SaaS platform development, remote administrative staff, remote graphic design, one-off design, website care plans and automation services. The exact scope of each engagement is set out in your quotation.

2. Quotations and scope

Prices shown on our website are starting prices. Your final price and scope are agreed in writing before any work starts. Work that falls outside the agreed scope will be quoted separately.

3. Prices and GST

All prices are in Singapore dollars (SGD). Yinq Creative is not GST registered, so no GST is added to our prices.

Your domain, hosting and SSL are bought by Yinq Creative from Namecheap in your name after your deposit is paid, and charged to you at cost. Prices also do not include third-party software fees, payment gateway fees, paid stock photos or printing, unless stated in your quotation.

4. Payment terms

• Projects up to S$5,000: 50% deposit before work starts, and 50% on launch.
• Projects above S$5,000: 40% deposit before work starts, 40% at design approval and 20% on launch.
• Monthly plans (remote staff, design and care plans) are billed monthly in advance.
• Annual billing for monthly plans gives 2 months free.
• If payment is late, we may pause work until payment is received.

5. Your responsibilities

You agree to provide the content, materials, information and approvals we need, on time. Delivery timelines start once payment and all required content have been received. Delays in providing content or approvals may extend the timeline.

6. Revisions, extra work and rush delivery

Each package includes the number of revision rounds stated in your package or quotation. Additional revisions or work outside a package are charged at S$60 per hour. Rush delivery, where available, is charged at an extra 30%.

7. Launch support and handover

At launch, we hand over admin access, your website files, and your domain and hosting accounts in your name.

Every website includes 30 days of free launch support from the launch date, covering:

• Bug fixes, and anything not working as agreed in the project scope
• Small text changes, such as wording, prices, phone numbers or opening hours
• Swapping up to 5 images that you supply
• Display fixes on phones, tablets and different browsers
• Help with logging in and using your admin panel

Launch support is limited to 3 hours in total. Requests must be sent by email and are completed within 5 working days.

Launch support does not include new pages, sections or features, design or layout changes after final approval, writing new content or sourcing images, issues caused by your own changes or by third-party services, or requests made after the 30 days. These are charged at S$60 per hour or quoted separately.

8. Monthly plans

• Remote administrative staff plans include the number of hours per month stated in your plan, worked during Singapore business hours.
• Design plans include the number of designs per month stated in your plan. One design is one artwork, and multi-page items count per page.
• Unused designs do not carry over to the next month.
• The Website Care Plan includes up to 1 hour of edits each month, a monthly website check and a quarterly technology update. Unused hours do not carry over.
• If your assistant is not a good fit, we will arrange a replacement at no extra cost.
• Monthly plans continue until cancelled. You may cancel with 1 month's written notice.

9. Ownership

Once you have paid in full, you own the final website, designs and other deliverables we create specifically for you. We keep ownership of our own pre-existing tools, code libraries and know-how, and grant you a licence to use them as part of your deliverables. Third-party items, such as fonts, plugins or stock photos, remain subject to their own licences.

10. Confidentiality

We keep your business information confidential and use it only to provide our services. Our team members and remote staff are bound by confidentiality obligations.

11. Cancellation and refunds

You may cancel a project by giving us written notice. Payments already made cover work already scheduled or completed and are non-refundable once work has started. Any work completed beyond the payments made will be invoiced.

12. Third-party services

Our services may rely on third-party providers, such as hosting companies, payment gateways and messaging platforms. We are not responsible for outages, changes or losses caused by these providers.

13. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of profit, data or business. Our total liability for any claim is limited to the amount you paid us for the specific service giving rise to the claim.

14. Termination

Either party may end an engagement if the other party seriously breaches these Terms and does not fix the breach within 14 days of written notice.

15. Governing law

These Terms are governed by the laws of Singapore, and any dispute will be subject to the courts of Singapore.

16. Contact us

For questions about these Terms, please email quotes@yinq-creative.com.

These Terms are effective from 12 November 2026.